This Privacy Policy describes how monochrome.online (the “Site” or “we”)
collects, uses, and discloses your Personal Information when you visit or make
a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more
information about our privacy practices, or would like to make a complaint,
please contact us by e-mail at hello@monochrome.online or by mail using the details provided below:

Another Community Unipessoal LDA, Edifício
Burgo, Avenida da Boavista, no 1773 A, 2o, Piso 2.4 Distrito: Porto Concelho,
Porto, 4100-133 Porto, Portugal

Privacy & Security

When you purchase something from www.monochrome.online, as part of the
buying and selling process, we collect the personal information you give us
such as your name, address and email address, telephone number, and bank
account details for the purposes of online sales, your past purchases, your
preferences and interests, navigation patterns as well as your connection logs.
When you browse our store, we also automatically receive your computer’s
internet protocol (IP) address in order to provide us with information that
helps us learn about your browser and operating system. This data is used for the following
purposes:

We may, and you hereby consent to our sharing, transferring and disclosing User Information and Other Information with:

• To process your purchases and other transactions;

• To manage your orders placed on our site and their delivery as well as applicable warranties; 

• To ensure the security of your online transactions, to prevent fraud and payment defaults;

• To manage and optimize the customer relationship;

• To create and manage your account;

• To validate your registration with our site;

• To provide you with e-mail updates related to our brand, site, and/or products;

• To verify information that you have provided to us;

• To customize materials and advertising provided to you by us or via the site;

• To fulfill your requests for products and services, including customer service and our Contact form;

• To participate in surveys and promotions;

• To analyze your interactions with the site in order to improve our site and products and services; 

• For the set-up, management and operation of the site (including upgraded versions thereof);

• To identify and protect against fraudulent transactions and misuse or unauthorized use of the site;

• To initiate or respond to a subpoena, investigative demand, or other discovery request that is properly served pursuant to applicable law;

• To comply with our legal obligations, policies and procedures, and for internal administrative and analytics purposes;

• To take actions to protect and/or to defend our rights and property (including intellectual property);

• To enforce this policy / terms of use.

We may, and you hereby consent to our sharing, transferring and disclosing User Information and Other Information with:

• Third party service providers that we use to process, host, collect, store or manage user information and/or other information;

• Third parties with whom we work to host, updated and otherwise operate the site;

• Third parties with whom we work to market, advertise and/or enhance the site or the products or services that we offer;

• Third parties with whom we work to provide customer service to you and other users of the site;

• Other businesses and media entities with whom we work to offer or customize products and services

• Government agencies (including courts and law enforcement agencies);

• Parties to civil or criminal litigation or arbitration (including arbitrators and/or mediators involved in litigation or arbitration); 

• Other third parties under special circumstances, such as complying with legal requirements, preventing fraud, or protecting the safety of our users;

• Our current and future parents, subsidiaries, affiliates, joint ventures or any other entities under a common control, including in the event that we, our business or assets are acquired by another entity.

To protect your personal information, we take reasonable precautions and
follow industry best practices to make sure it is not inappropriately lost,
misused, accessed, disclosed, altered or destroyed. If you provide us with your
credit card information, the information is encrypted using secure socket layer
technology (SSL) and stored with a AES-256 encryption. Although no method of
transmission over the Internet or electronic storage is 100% secure, we follow
all PCI-DSS requirements and implement additional generally accepted industry
standards.

GDPR

If you are a resident of the EEA, you have the right to access the Personal
Information we hold about you, to port it to a new service, and to ask that
your Personal Information be corrected, updated, or erased. If you would like
to exercise these rights, please contact us through the contact information
above.

Your Personal Information will be initially processed in Ireland and then
will be transferred outside of Europe for storage and further processing,
including to Canada and the United States. For more information on how data
transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to access the
Personal Information we hold about you (also known as the ‘Right to Know’), to
port it to a new service, and to ask that your Personal Information be
corrected, updated, or erased. If you would like to exercise these rights,
please contact us through the contact information above.

If you would like to designate an authorized agent to submit these requests
on your behalf, please contact us at the address above.

Cookies

A cookie is a small amount of information that’s downloaded to your
computer or device when you visit our Site. We use a number of different
cookies, including functional, performance, advertising, and social media or
content cookies. Cookies make your browsing experience better by allowing the
website to remember your actions and preferences (such as login and region
selection). This means you don’t have to re-enter this information each time
you return to the site or browse from one page to another. Cookies also provide
information on how people use the website, for instance whether it’s their
first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to
provide our services.