MONOCHROME ships to the following destinations on a Delivery Duties Paid (DDP) basis: all EU countries.
This
means that all applicable duties and taxes are included in the final
price when you place your order and there are no additional costs due
upon delivery.

DELIVERY OUTSIDE THE EU

If a Delivery duty unpaid (DDU), destination is selected, the price you
pay to MONOCHROME will exclude all relevant import duties and sales taxes.


We recommend contacting your local customs office to clarify
the details of the current charges. Customs policy and import duties may
vary depending on your country.

You can pay taxes and duties on
the DHL website by clicking “Pay now” on your order’s tracking page, or
directly to the courier on the day of delivery. Taxes and duties can
also be paid at the DHL office if you pick up the parcel yourself. In
case of non-payment of duties or import charges, the order is returned
to the sender. The cost of DHL delivery is charged to the recipient.

Please
note that if you are requesting a refund for an item you paid duty for,
we are unable to refund the duty as it is not collected by us.