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Returns

You may return any item purchased on monochrome.online within 14 days of the delivery date.

You can issue a refund using your personal account.

This will enable you to initiate your return request which will be reviewed by our Customer Care team. Within 1 business day of submitting a request you will receive your Return Authorization by email, which is required for us to process your return.

Submit a return request

Click the profile icon in the store's navigation, or go to
the refund policy or a returns page, and then request a return.

Log in to your account:

  1. In the Email field, enter your email address, and then click Continue.
  2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  3. Go back to the online store, and then enter a six-digit verification code.
  4. Click the order that you want to submit the return for.
  5. If your order has more than one item, then select the items that you want to return.
  6. Select a return reason and add a note for the store.
  7. Click Request return.
  8. If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

To receive a refund, the item must be returned in the same condition in which it was shipped. This includes the original packaging and the box in which it was delivered. Please note that the cost of the initial and return shipping will not be refunded upon return.

Please make sure that your items are returned new, unused and with all Monochrome and designer tags attached on the clothing. Refunds that do not comply with our policy will not be accepted and will be sent back to you.

Please wait up to 7 business days to process your refund.
You will receive a confirmation email when your refund is completed.

You can also contact our mail hello@monochrome.online and we will create a return invoice for you. The shipping cost will be deducted from the return for the item.

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